Vendor Management Services

Vendor Management Services

Kasimedia manage all third party vendors related to IT for your organization on your behalf to set a smooth service flow. We ensure proper service and support from all the third party vendors with regular follow-up and maintaining contract details.

Under Vendor Management Service we do following :
  • Create and maintain Vendor database.
  • Co-ordinate with 3rd party vendors for maintenance & installation.
  • Follow-up with vendors in case of hardware/software problem resolution.
  • Track inventory of any items sent for repairs & follow up for replacement.
  • Prepare vendors respective SLA
  • Liaison with vendors, OEMS, service providers for related work, equipments
  • Deploying and maintaining critical part inventory of vendors
  • Measure severity parameters of SLA and perform complain escalations respectively
  • Logging and escalating complains with vendors and tracking till resolution
  • Analysis, rating performance of vendors vis--vis their SLA
  • Assurance and achieving committed uptime from vendors
  • Penalty and rewards commercial implications for the vendors
  • Reports; Analytical, Graphical, MIS